What happens after I book an airport limo online?

The first minute: confirmation in two channels

Booking online ends with two messages. The SMS confirmation is the quick receipt — proof on your phone that the ride exists. The email is the working document: it carries your booking details and a secure self-serve link that lets you view or edit the ride, up to 12 hours before pickup, without calling anyone.

Money behaves conservatively at this stage. If you chose card at checkout (Apple Pay and Google Pay work too), the card is saved securely but charged only once the ride is confirmed — booking is not prepaying. If you chose cash, nothing changes hands until you're standing next to the chauffeur.

The quote you accepted is the whole price: base fare, gratuity, fuel where applicable, HST and the card fee are all inside it, and on airport pickups so is the $15.27 airport pickup fee. There is no curbside arithmetic later.

• SMS confirmation immediately after booking
• Email with self-serve view/edit link (works until 12 h before pickup)
• Card saved securely — charged only once the ride is confirmed
• The all-in quote is final: tip, HST and fees already inside

Between booking and ride day: quiet, with an escape hatch

Most bookings need nothing further — the point of pre-booking is that the matter is settled. But plans move, and the self-serve link is the escape hatch: change the time, the address, the vehicle or the flight number yourself, any time until 12 hours before pickup.

Inside that final 12 hours, changes go through a person instead — call (416) 200-5070 or toll-free 1-877-200-5070 and dispatch adjusts the ride live, 24/7.

If you booked an airport pickup, your flight number is already doing silent work: the arrival is tracked, and the pickup follows the actual landing. An airline delay — even a long one — requires nothing from you.

Four hours out: the reminder, then the chauffeur

About four hours before pickup, an SMS reminder arrives. It's deliberately timed: early enough to fix a problem if something's wrong, late enough to be the final word if everything's right. For a dawn flight it lands the evening before, which is exactly when you want it.

Then the ride happens the way it was designed to. For a departure, the chauffeur arrives at your door at the scheduled time and loads the bags. For an airport pickup, the car is timed to your actual landing, and the chauffeur waits roughly an hour free of charge after touchdown while you clear customs and collect luggage — with meeting instructions texted once your flight is down.

If you added meet & greet ($65, airport pickups only), the chauffeur is instead inside the arrivals hall holding a name sign, and walks you and your bags to the car.

• SMS reminder ~4 hours before pickup
• Departures: chauffeur at your door at the scheduled time
• Pickups: car timed to the actual landing, ~60 min free wait
• Meet & greet (+$65): name sign inside arrivals

After the ride — and the edge cases

Payment settles the way you chose: the saved card is charged for the confirmed ride's flat quote, or you hand the chauffeur cash. Either way the number is the one you saw at booking.

Two edge cases worth knowing. Bookings inside 3 hours of pickup can't be made online — call and it's arranged by phone, which is also the channel for anything unusual: multiple stops, several arriving guests, an oversized cargo question. And if you need to cancel, that's a phone call too, so it's confirmed on the spot.

That's the whole lifecycle: quote, book, two confirmations, an optional edit, a reminder, a chauffeur. The vehicles behind it are on the /fleet/ page, and the airport drop-offs and pickups service page covers the airport-specific details end to end.