What happens if my flight is delayed, cancelled or rebooked?

Delayed inbound flight: the pickup re-times itself

Every airport pickup at Toronto Airport Limo is booked with your flight number — Pearson, Billy Bishop, Hamilton or Buffalo Niagara — and from that moment your arrival is tracked. The car isn't dispatched against the schedule printed on your itinerary; it's timed to the flight's actual progress.

So when your inbound leg pushes back an hour, or three, the pickup moves with it. You don't call anyone, you don't re-book, and you don't pay differently: the flat all-in quote you accepted at booking is untouched by anything the airline does.

Once you're on the ground, the normal arrival flow takes over — your chauffeur texts exact meeting instructions for the arrivals level, or waits inside the arrivals hall with a name sign if you added meet & greet for $65.

Landing early: tracking cuts both ways

Delays get all the attention, but early arrivals are just as common — a strong tailwind can put a transatlantic flight on the ground well ahead of schedule. Because the pickup follows the actual landing rather than the timetable, an early touchdown tightens the schedule automatically.

This matters more than it sounds. A ride arranged for the scheduled time leaves an early-landing passenger standing at the curb with bags for half an hour; a tracked pickup doesn't. The whole point of collecting the flight number is that reality, not the itinerary, runs the clock.

Either way, you'll still have your paper trail: the SMS confirmation from booking and the reminder text roughly four hours before pickup.

Cancelled or rebooked: give us the new flight number

Tracking follows a specific flight, so if yours is cancelled and you're rebooked onto a different one, the booking needs the new flight number. That's the one delay scenario where a small action from you helps.

It's a two-minute fix. Your confirmation email contains a self-serve link where you can view and edit the booking up to 12 hours before pickup — swap in the new flight and the tracking re-anchors to it. Inside that 12-hour window, or from a chaotic departure gate, just call (416) 200-5070 or toll-free 1-877-200-5070 and it's updated by phone.

The same applies to a missed connection that lands you on a later service, or an overnight cancellation that moves your arrival to tomorrow: new flight number, same booking, and the car meets the flight you're actually on.

• Rebooked? Update the flight number via the self-serve link (up to 12 hours before pickup)
• Inside 12 hours: call (416) 200-5070 and it's changed by phone
• Missed connections and next-day rebookings are handled the same way

The other direction: a delayed departure and your ride to the airport

Rides to the airport work differently — a drop-off runs on the pickup time you chose, not on flight tracking, because what matters is when you want to leave home. So if the airline delays your departure and you'd rather leave later (or your evening flight moves to the morning), the booking should move with your plans.

Outside 12 hours before pickup, adjust the time yourself through the emailed self-serve link. Inside 12 hours, the phone line handles it. Many travellers keep the original pickup time through a modest delay anyway — arriving at the terminal a little earlier beats gambling on the delay shrinking.

One quiet consolation about the departure direction: drop-offs carry no airport fee — the $15.27 airport pickup fee applies only when your pickup is at an airport.

The messages that keep everything in sync

Disruption is stressful mostly because of uncertainty, so the booking keeps you informed in writing at every stage: an SMS confirmation the moment you book, an email with your self-serve view/edit link, an SMS reminder about four hours before pickup, and — on arrivals — the chauffeur's text with exact meeting instructions once your flight is down.

Behind that sits a company that has watched Pearson's arrival boards for 15+ years from five minutes up the road in Mississauga. Delays, gate changes, weather stacks and red-eye rebookings are Tuesday, not a crisis.

If something truly odd happens — a diversion to another airport, a phone dead after a long-haul — call the line. A human at dispatch beats any tracking system for the genuinely weird cases.