Can I book without giving a mobile number?

A number is needed, because the SMS confirmation and the pickup reminder go there and it is how the chauffeur reaches you on the day. It does not have to be the traveller's number, though — put your own on the booking if you are arranging the ride for someone else, and every message comes to you instead.

How do I change my booking without an account?

Open the self-serve link in your confirmation email. It shows the booking and lets you change the time, date, addresses or details up to 12 hours before pickup, with no login. Inside 12 hours, or to cancel, call (416) 200-5070 — the line is staffed 24 hours a day.

I lost the confirmation email. What now?

Call (416) 200-5070 and the booking is found from your name and pickup details. It is worth checking the spam folder first, since the confirmation and the self-serve link travel in the same message, but nothing about the ride depends on you still having it.

Is booking by phone more expensive than booking online?

No. It is the same flat all-in quote either way — the fare comes from the route and the vehicle, not the channel. Phone is simply the route for anything inside the three-hour online lead time, or for a trip with details that are quicker to explain than to type into a form.

Will my card be charged the moment I book?

The card is saved securely at booking and charged once the ride is confirmed, so confirming a booking is not the same event as being billed. If you would rather not put a card in at all, choose cash and settle with the chauffeur on the day — the all-in total is identical.

Booking & logistics

Do I need an app or account to book an airport limo?

Answered by the Toronto Airport Limo team · Last reviewed July 6, 2026

No. There is nothing to download, no account to create and no password to remember. You get a quote at /ride/, enter the trip and your details, and confirm — the entire relationship after that runs on your phone number and your email address. An SMS confirmation arrives at booking and a reminder about four hours before pickup; the confirmation email carries a self-serve link that views and edits the booking up to 12 hours out. If you would rather not use a form at all, (416) 200-5070 books the same ride, 24 hours a day.

No download, no password, no profile

The booking flow is a web form, and it ends when you confirm. There is no app store step, no email verification loop, no profile to complete before you can see a price, and nothing that has to be reinstalled on a new phone eighteen months later when you fly again.

That matters more than it sounds, because a pre-booked airport ride is not a service you use daily. Most people book two or three a year. An account you would have to recover the password for every time is friction with no benefit, and a phone that has to have the right app installed and updated at 4 a.m. is a single point of failure nobody needs.

Practically, it also means anyone can be the passenger. The person travelling does not need a smartphone, a data plan, an account or any technology at all — they need to be at the pickup address at the pickup time. Booking on behalf of a parent, a guest or a colleague is the normal case, not a workaround.

Nothing to install and nothing to sign up for
No password, no profile, no verification loop before you see a price
The traveller needs no app, no account and no data plan
Booking for someone else is standard, not an exception

What replaces the account: one link in your inbox

Everything an account would normally give you arrives instead in two messages. An SMS confirmation lands when you book, and an email arrives with a self-serve link that opens your booking — the trip details, the vehicle, the price — and lets you change them up to 12 hours before pickup. No login, no code, no reset flow.

That link is the thing to keep. It is how you move a pickup time when a flight is rescheduled, correct an address, or add a stop, and it works from any device that can open an email. Closer than 12 hours, or to cancel outright, the phone line handles it directly.

A second SMS goes out about four hours before pickup as a reminder. For an airport pickup, you do not need to do anything with it: the flight number on your booking means the car is timed to the real landing rather than the scheduled one, so a delay in the air adjusts the pickup without a single message from you.

SMS confirmation at booking; email with a self-serve link
The link views and edits the booking up to 12 hours before pickup
Reminder SMS about four hours before pickup
Airport pickups follow the actual landing via the flight number

Booking entirely by phone, if you would rather

The form is optional. Call (416) 200-5070 or toll-free 1-877-200-5070 and the same booking is made for you, at the same flat all-in price — the phone is not a premium channel, and it is answered around the clock.

There are two situations where phoning is genuinely better rather than merely equivalent. The first is short notice: online booking needs about three hours of lead time, and inside that window the phone is the only way through. The second is a trip with detail that a form handles clumsily — a specific hospital entrance, a cottage with no civic address, an unusual mobility requirement, a group split across several buildings.

You can also mix the two. Book online and phone later with a question; or phone the booking in and still receive the same SMS confirmation and self-serve email link afterwards, since those are attached to the booking rather than to the channel it came through.

(416) 200-5070 / 1-877-200-5070, answered 24/7, same flat pricing
Under three hours' notice: phone is the route
Complicated pickups are faster to explain than to type
Phone bookings still get the SMS confirmation and the self-serve link

Paying without an app

Payment sits inside the booking form, not behind a wallet you have to set up first. Pay by card — saved securely at booking and charged once the ride is confirmed — and Apple Pay and Google Pay work there as well if that is how you prefer to check out. There is no stored-value balance, no in-app top-up and no subscription of any kind.

Cash to the chauffeur on the day is a full alternative, not a grudging one. Some people book online and pay cash; some phone the booking in and pay by card. Either combination is fine, and the all-in total is the same number either way.

Whichever route you take, the quote you see is the quote you pay: base fare, gratuity, fuel where the vehicle carries it, 13% HST and the card fee, with the $15.27 airport pickup fee inside the total on airport pickups. An emailed receipt follows the trip, which is the other thing people usually want an account for.

Card, Apple Pay or Google Pay at the booking form
Card saved at booking, charged once the ride is confirmed
Cash to the chauffeur on the day is equally accepted
Emailed all-in receipt after the ride — no account needed to retrieve it

A chauffeur opening the rear door of a luxury car on a city street

Book without downloading anything

Get an upfront quote (416) 200-5070

Keep reading

Book without downloading anything

Ready when you are.

Get an upfront quote in under a minute — or call and we’ll sort it out for you.

Get a quote (416) 200-5070

Pickup within 3 hours? Call us — we’ll arrange it right away.