Can I change or cancel my airport limo booking?

Editing your booking: the self-serve link

When you book, a confirmation email arrives carrying a secure link to your booking. Open it and you can review every detail — time, addresses, vehicle, flight number — and make changes yourself, right up to 12 hours before the scheduled pickup.

That covers the common cases without a single phone call: the meeting moved and you need a later pickup; the airline rebooked you onto a different flight; you'd rather be collected at the office than at home; you realised the family needs the SUV instead of the sedan.

The 12-hour cutoff exists for a practical reason — inside that window a chauffeur and vehicle are being committed to your ride, so late adjustments go through a person instead. Call and the dispatch team makes the change directly.

• Self-serve link arrives by email with your confirmation
• View and edit any detail up to 12 hours before pickup
• Typical edits: time, address, flight number, vehicle
• Inside 12 hours: call (416) 200-5070 and it's handled live

Cancelling a ride

To cancel, call (416) 200-5070 or toll-free 1-877-200-5070 and the team takes care of it — speaking to a person means the cancellation is confirmed on the spot rather than hoped-for, which matters when a trip falls apart the night before a flight.

The payment design works in your favour here: when you pay by card, the card is saved securely at booking and charged only once the ride is confirmed. You are not prepaying at the moment you book, and cash bookings involve no payment at all until the chauffeur arrives.

If travel plans are wobbling rather than dead — a flight that might move, a trip awaiting approval — it often makes more sense to edit than cancel. Shift the pickup with the self-serve link as facts firm up, and keep the car.

When you don't need to change anything: flight delays

The most common reason people think they must edit a booking is an airline delay — and for airport pickups, it's the one case that handles itself. Every pickup is booked with your flight number and the arrival is tracked, so the car is timed to your actual landing, not the schedule. A three-hour delay moves your pickup by three hours automatically.

The same is true for early landings — the chauffeur is ahead of the plane, not behind it — and after touchdown you have roughly an hour of free wait time while you clear customs and baggage.

The case that does need action is a different flight: if you rebook onto another flight number, update it via the self-serve link (or call inside 12 hours) so the tracking follows the right aircraft.

• Delayed flight, same flight number: change nothing — tracking adjusts
• Early landing: also automatic
• New flight number: update it via the link, or call inside 12 h
• ~60 minutes of free wait after landing on every airport pickup

Good habits for changeable travel plans

Book with the details you have, then refine. The instant quote at /ride/ locks a flat, all-in fare for the route and vehicle; the self-serve link means the fine print — exact time, exact door — can follow later, up to 12 hours out.

Keep the confirmation email findable, since it carries your edit link, and expect two texts: an SMS confirmation when you book and an SMS reminder about four hours before pickup — a natural last checkpoint to catch anything that slipped.

For rides inside the next 3 hours, booking and any changes both run by phone. And if your plans involve several moving pieces — a delayed inbound, a guest on a second flight, a return leg — a call to (416) 200-5070 sorts the set faster than any form. Details on what each ride includes live on the /fleet/ page and the airport drop-offs and pickups service page.